Dynamic and resourceful professional with experience designing and delivering innovative, scalable training solutions in global organizations. Expertise in adult learning principles, LMS / LXP implementation, data-driven decision-making, and fostering cross-functional collaboration to achieve business objectives. Proven track record of leveraging emerging technologies and analytics to enhance learner engagement, optimize training outcomes, and drive organizational growth. Recognized for strategic vision and ability to lead high-performing teams in dynamic environments.

Summary of Skills include: Stakeholder Management Cross-Functional Collaboration Systems Implementation Optimization Change Management Multi-Modal Development (eLearning, Video, and Interactive Platforms) Agile Framework / ADDIE / SAM Project Management Leadership & Strategic Communication Data Analysis Business Insights

Summary of Technical Skills PowerBI including DAX Scripting Cornerstone OnDemand LMS Microsoft Office Suite including Advanced MS Excel Adobe Photoshop, Illustrator, InDesign, Premiere and After Effects Mac and PC Adobe Captivate, Articulate, and Storyline HTML, CCS Atlassian / Jira

Experience

Gartner Inc, Dallas, TX
Associate Director, Talent Management                                                         Aug 2023 - Jan 2025

Managed LMS governance, supporting stakeholders in driving adoption and engagement. Provided guidance on learning programs, analyzed LMS data for insights, and researched learning technologies.

• Directed governance and oversight of learning technologies for global organization, including LMS / LXP platforms. Increased usage and adoption 50% across all business units (BU).
• Optimized technology investments with 3rd party vendors by consolidating contracts across business, reducing costs while ensuring solutions met multiple functional needs.
• Developed and implemented Power BI dashboards to provide senior leaders with real-time insights into learning program engagement, enabling data-driven decisions that improved program effectiveness.
• Partnered with sales, instructional design, and PMO teams to launch enterprise-wide training initiatives, enabling scalable learning solutions that enhanced employee performance.

StackPath, Dallas, TX
Manager, Training and Documentation                                                         Feb 2022 - Jun 2023

Led training and documentation team, collaborating with engineering and product management to update release notes and knowledge management system. Developed product training for complex offerings.

• Developed and implemented change management processes for training and documentation, ensuring alignment with business goals and product development lifecycle.
• Collaborated cross-functionally with product management, sales, marketing, and engineering, defining new processes and improving internal communication.
• Reconfigured user experiences across internal systems, making content more accessible and user-friendly.

InMoment, Remote
Technology Consultant (6-month contract)                                                        Aug 2021 – Feb 2022

Project managed creation of InMoment’s first intranet site. Engaged with departments to assess needs, ensuring system supported workflows and collaboration.

• Led business strategy and development of company-wide intranet using Google Sites, integrating feedback from stakeholders across departments.
• Partnered with product management and external vendors to develop site functionality aligned with user needs and business goals.

Omnitracs, Dallas, TX
Sr. Manager, Training and Documentation                                                         Aug 2018 - Jun 2021

Directed global team of technical writers and trainers, developing training programs and systems that supported organization's long-term goals.

• Implemented a training strategy that spans a global market with multi-language support.
• Led the curriculum, organization, and logistics for the annual user conference with over 1,200 customer attendees. Outlook User Conference
• Work with VPs of Product, Engineering, Program, Marketing, and Sales to define the strategy and vision for customer training and onboarding.
• Consolidated the Knowledge Management System (Mindtouch) to improve efficiency with a cost savings of over $35k.
• Responsible for the development, review, and execution of training programs that are in line with the company’s goals and mission.
• Founding Member of the Latinx Employee Resource Group.
• Nominated among selected group of leaders for the Vista Equity Partners Post-Sales Accelerate Program for Customer Success; completed program in January 2020.

Omnitracs, Dallas, TX
Manager, Training and Documentation ES BU                                                         May 2016 - Aug 2018

• Led a team of 5 Technical Trainers for the “Over The Road” section of the business.
• Designed training strategy and curriculum development with Instructional Designers in the group.
• Partnered with marketing to create training sessions for the annual user conference with over 1,000 attendees.
• Worked within Product Management to create training deliverables and documentation for product training.
• Implemented a new training website with over 3,000 active weekly users.

Omnitracs, Dallas, TX
Sr. Technical Training Specialist                                                         Jun 2015 - May 2016

• Training Lead in charge of e-learning development for Hardware product training.
• Focus was on e-learning development and product documentation for flagship hardware product, Omnitracs Intelligent Vehicle Gateway).
• Implemented snippet training videos to the standard training offering for products to the delight of our customers.

Dell Services, Dallas, TX
Learning & Development Specialist                                                        Feb 2008 - Jun 2015

Led development and implementation of in-class and online training programs, aligning with business, leadership development, and sales enablement goals. Received multiple internal awards for professional excellence and leadership, nominated by both superiors and peers.

• Constructed user-centric UX / UI interfaces for various sales enablement programs, enhancing employee onboarding experience and optimizing usability.
• Developed and managed sales onboarding portal, streamlining new hire access to company programs and resources and driving engagement and productivity from day one.
• Designed and implemented leadership workshop to cultivate management capabilities across organization, ensuring alignment with corporate goals.
• Created and launched Salesmaker Coaching Program, leveraging internal technology to facilitate mentorship connections through dedicated portals and workflows.
• Spearheaded end-to-end development of web-based training modules (WBTs), collaborating with Subject Matter Experts (SMEs) for content creation and executing full-scale production, including video, audio, and internal communications.

The Father’s Church, Dallas, TX
Associate Pastor                                                                                                                2002 - Present

• Direct IT systems administration and online learning platform management.
• Lead curriculum design for youth and children’s programs.
• Lead bi-annual conference coordination for a group of 20 church partners across the globe.
• Lead media coordination (audio/visual development & deployment) for the church and Saints Network.
• Manage brand identity and graphic design for all areas of the church.

Education

Nelson University                                                                                                                1998-2002

Bachelor of Science in Business Administration, cum laude

• Photographer (1998), Assistant Editor (1999-2001), and Editor (2001-2002) - Southwesterner yearbook
• President - Davis Hall social fellowship (2000-2002)

St. Mark’s School of Texas                                                        1998 graduate