Problem

Product Management Leadership needed a way to train Sales, Enablement, Customer Success and Support the new features and and enhancements as part of a 6-8 week release cycle.

• Release Notes was the ONLY item provided at the time
• Release content was changing up to the day of release
• Product Management was constantly being asked to train with no formal process in place

Solution

After an extensive interview process with the leadership of Sales, Customer Success and Support, I designed and implemented a content template for PdM to follow. Process included:

• Improved Release communication process for release notes and software changes
• Powerpoint template for release training
• Scheduled training times for group attendance
• Release pre-work (demo videos) and live webinars with PdM
• Pre-work and attendnace tracking for leadership review

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